GN Voyages

GN Holidays & Voyages has been in business since 1997 so you can rest assured our holidays come with plenty of experience and know how. We are passionate about what we do and we believe in quality, personal service and value for money. You’re in safe hands too, as all our holidays are fully bonded and protected against financial loss, so you can book with confidence that your money is safe. 

Our two brands GN Holidays and GN Voyages offer different types of holiday, but share the common goal of providing fun and relaxation for the over 40s generation. 

All our holidays are carefully researched to guarantee the best itineraries and excellent standards of accommodation and transportation. Stunning scenery, history, culture, fun and lasting memories are the order of the day – albeit at a relaxed pace with all the organising and arrangements taken care of by us and your experienced Tour Managers/Entertainment Director.

All our holidays are fully bonded and protected against financial loss through our ABTA and ATOL bond, so you can book with confidence as your money is safe. Not all holiday companies can provide this guarantee, but we are pleased to say that peace of mind is part of the package with every aspect of your holiday managed by us - something you don’t get with D.I.Y travel.

Your contract is with Good News Holidays Ltd (trading as GN Holidays & GN VOYAGES), ABTA number Y0291.

1. YOUR HOLIDAY CONTRACT: When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so. If you had not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them please return all documentation to us or to your travel agent, within 24 hours of receiving these booking conditions. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel. This clause does not apply if your booking was made after the usual final balance due date – 12 weeks or more depending on the holiday booked.

2. YOUR FINANCIAL PROTECTION: 1.When you buy a holiday that doesn’t include a flight, protection is provided by way of an ABTA bond.  2. When you buy a flight inclusive holiday, protection is by way of our Air Travel Organiser’s Licence (ATOL) number 9362. You will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme..

3. ABTA: We are a Member of ABTA, membership number Y0291. We are obliged to maintain a high standard of service in line with ABTA’s Code of Conduct. This includes a commitment to resolving any complaints/disputes quickly and amicably. In the unlikely event we are unable to do this, you may use ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

4. YOUR HOLIDAY PRICE:

1. We reserve the right to alter the prices of any of the holidays shown in our brochure. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
2. When you make your booking you must pay a deposit of the amount stated in the brochure or as advised. The remainder/balance of the holiday cost must be paid at least 12 weeks before commencement of the holiday OR sooner for some holidays as stated in our literature and/or on our website. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit. The price of your travel arrangements may include an element paid in Euros. Unless otherwise stated in the tour details, the rate of exchange applicable to the holiday(s) in our literature and/or on our website was based on 1.1 Euro to 1GBP.
3. Changes in transportation costs, including the cost of fuel, duties, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes any amendment charges. You will be charged for the amount over and above that together with an amount to cover any agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel you must do so within 14 days from the date on your final invoice.
4. When you buy a flight-based holiday from a travel agent, all monies you pay to that travel agent are held by him on our behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by him on our behalf at all times.

5. IF YOU CHANGE YOUR BOOKING: If after our confirmation invoice has been issued you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge (amounts vary dependent upon at what stage the change is made and the type of holiday – ask for details), and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. You may transfer your booking to another person, who satisfies all the conditions that apply to your booking, by giving us notice in writing at least 7 days before departure. Both you and the new traveller are responsible for paying all additional costs.
6. IF YOU CANCEL YOUR HOLIDAY: You, or any member of your party, may cancel your travel arrangements at any time. The person who made the booking or your travel agent must write to us confirming this. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows: Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

7. IF WE CHANGE OR CANCEL YOUR HOLIDAY: As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time. If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid. In some cases we will also pay compensation (see below). These options don’t apply for minor changes. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines stated in our literature and/or on our website may be subject to change. We will not cancel your travel arrangements less than 12 weeks before your departure date, except for reasons of force majeure (unavoidable and extraordinary circumstances beyond our control), failure by you to pay the final balance, or because the minimum number required for the package to go ahead hasn’t been reached. If your holiday is cancelled you can either have a refund of all monies paid, or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).In some cases we will pay compensation (see below). If we cancel or make a major change we will pay compensation as detailed below except where the major change or cancellation arises due to reasons of force majeure - unavoidable and extraordinary circumstances beyond our control which may include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.

If we cancel or make a major change to your holiday